JM
James M
1 reviews | Active since Mar 2020
19 Nov 2022, 19:38
Lying consultants
The consultants at vodacom fibre lie that they have escalated your query. Each time you call you are informed your query has not been allocated to a service consultant. I am on my 3rd day without internet access. Why am I paying a monthly subscription and not daily subscription??? I have called more than 3 times now
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Vodacom's replyOfficial
20 Nov 2022, 11:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2022, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team