Lying, cheating *******!!!!!

<p>I got incorrectly billed double and triple for december and january as someone signed me up for some two gig data bundle that was not allocated to me! In December I was charged R519.09 and my contract amount is only R261. In January I got charged R791.49 and again, my contract amount is only R261. After checking my standard bank statement, I noticed that vodacom had been having a party since I had a debit order set up, they were charging whatever they pleased to my account. I called in to get this resolved and spoke to probably 5 people, this included in me being hung up on and placed on hold for long amounts of time with hoping I'd disconnect most likely. I spoke to supervisors and leads and people who claimed to be managers. I eventually had been promised that it would be refunded as the lead I spoke to was able to see it was an error on their end and that I had not received the data or used it. A service request was opened and I was promised for the money to be refunded back to me in 7 business days... 15 days passed and nothing, a month passed and nothing, nearly two months later I call in to find out how much longer its going to take and the rep tells me the service request was closed and that it showed very little information but said that it would not be refunded.</p> <p> </p> <p>I have been promised by person after person that it would be refunded time and time again when calling, also promised that I would be called back and still nothing. I am utterly disgusted that I am even doing business with people so sneaky, shady and dishonest. Did I mention that I had notice and called in about this issue one January 28th?????</p> <p> </p> <p>I'm honestly so disgusted, dissatisfied and disappointed in the terrible terrible service that is provided! </p>