Lying, cheating, *****ing
I am absolutely disgusted with the lack of service, lying, ***** that conducted by @Vodacom on a daily basis. During the course of the last two weeks I was contacted two weeks ago regarding an upgrade. I was offered unlimited calls, unlimited sms's and 10GB data including the handset for R1229.00. I now get an sms confirming 800 minutes and 2 GB of data and it costs R1408.00 amonth. When I phone in apparently an invoice has been generated for some R1700.00. I cannot believe that Vodacom try to ***** from customers on a daily basis.
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Replies (2)
Vodacom's replyOfficial
04 Apr 2018, 09:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2018, 09:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 May 2018, 14:09Dear Customer
As discussed, I can confirm that the matter is resolved. I will keep you updated via email.
Once again, I would like to apologise for the delay.
Kind regards
Rashieda
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2018, 14:09
Official
Dear Customer
As discussed, I can confirm that the matter is resolved. I will keep you updated via email.
Once again, I would like to apologise for the delay.
Kind regards
Rashieda
Vodacom Consumer Website Team
Best regards,