1 reviews | Active since Aug 2018
I can confirm that all these customers complaining on Hellopeter about Vodacom lying about their deal matches is true. I wanted to cancel my contracts to go to another network with better deals. They said they would better these deals but on confirming what deal they have actually loaded onto the system, it was a worse deal than I could have got from the other network. After taking it up with them, they said they would rectify it and when I checked again, nothing was rectified. After trying to speak to a supervisor they say they can't match the deals so when I wanted to cancel all my contracts, she held me on the line for 30min with nobody coming back to me. This was not even one of the customer care staff, It was one of their supervisors.
This process has now been going on for two weeks...no phoning back...nothing
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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