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hilton J

1 reviews | Active since Jun 2016

18 Jul 2016, 11:07

Lying & Brushing off the customer

<p>The service i'm receiving from Vodacom is shocking and to top it all off you cant get through to anyone on the phone. When you get through they say they can't help or they will get the person who can help to call you back. i'm still waiting for that phone call. The price of a migration was told to me over the phone was different to what i get in store and i want to migrate my contract, but at the price it was told to me, which is R100 less than quoted in store. The person who calls me needs to be able to sort out my issue there and there and not pass it on to the next person who never calls.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Jul 2016, 11:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,