Lying agents migrate contracts under false pretenses

Vodacom's agents telephonically promise the world - of how they can migrate you to a cheaper option after looking at your realistic spend over the last few months - of course it sounds very credible! Making me believe that I will get so much more, for so much less to pay - WOW! What they did was migrating me to a more expensive package (my high usage was due to roaming, and NOT because I did not have enough data!). They also did this with my daughter's contract (on my name) - this contract was upgraded for a Flexi175 specifically because she is overseas and can make use of the airtime in Europe. My other daughter's contract was migrated to a Smart Top Up M+ (from a Smart Top Up S+) - she was barely using the minutes of the 200 minutes as it was. The same for my son's contract! So ask them to get the voice recordings of these to prove the proper explanations - still have not heard them. Shevon must be amazing - being available at *** 24/7 - which obviously did not happen! I am still waiting for them to phone me back as promised - after being moved between all (wrong) departments! This is so typical!! Shame on you Vodacom - we have been too loyal customers for years!!