DN
Dinisha N

1 reviews | Active since May 2013

31 Jan 2020, 14:11

Lying about products

Absolutely fuming with Vodacom. Went online and app**** for a contract On Tues it was approved and i was told my phone will be delivered in 48hrs, 48hrs later nothing, then i called the call center only to find out that they dont have stock and have no idea when they will be getting stock. I was also told that if i cancel my contract order there is a possibility that i wont be approved if i apply again. So i called a vodacom branch and asked if they have stock of the phone and they said yes and that i can do a Dealer Swop. However the call center told me that they dont do that any more but she will find someone that can do it and call me back. i still haven't heard back from anyone. O was promised that a manager will be in touch and still nothing. Firstly Vodacom is in complete violation of the consumer act. They are lying to customers to get them to take contracts out when they dont have the product. This is *******.

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Replies (2)
Vodacom
Vodacom's reply01 Feb 2020, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Feb 2020, 18:23
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team

Best regards,