LvdW
Lise-Marie van der Watt
1 reviews | Active since Jul 2024
31 Jul 2024, 08:13
Lying about debit order amounts
I was called by the call centre and told that a migration of my package would take place. I would have to pay R1250 per month for my contract. For the following 4months I paid R1600 for my contract by debit order. I have phoned, gone to the store and made several attempts to get my money back but nothing has been done. I was told that the call centres make up lies for migration packages to get extra commission.
I want my money back!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Jul 2024, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2024, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Aug 2024, 06:00 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion on 2024/07/31 15:29:01, we have requested feedback and based on the feedback received you were contacted and feedback provided as follows:
You were contacted, you requested a credit because an agent in the store told you, you were eligible. You were advised that we cannot issue a credit as the agent on the call correctly informed you of all details, as per the feedback you acknowledged understanding them. You mentioned you will visit the store to speak with the agent who said you could get a credit. Regards Vodacom Consumer Website Team
As per discussion on 2024/07/31 15:29:01, we have requested feedback and based on the feedback received you were contacted and feedback provided as follows:
You were contacted, you requested a credit because an agent in the store told you, you were eligible. You were advised that we cannot issue a credit as the agent on the call correctly informed you of all details, as per the feedback you acknowledged understanding them. You mentioned you will visit the store to speak with the agent who said you could get a credit. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2024, 06:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion on 2024/07/31 15:29:01, we have requested feedback and based on the feedback received you were contacted and feedback provided as follows:
You were contacted, you requested a credit because an agent in the store told you, you were eligible. You were advised that we cannot issue a credit as the agent on the call correctly informed you of all details, as per the feedback you acknowledged understanding them. You mentioned you will visit the store to speak with the agent who said you could get a credit. Regards Vodacom Consumer Website Team
As per discussion on 2024/07/31 15:29:01, we have requested feedback and based on the feedback received you were contacted and feedback provided as follows:
You were contacted, you requested a credit because an agent in the store told you, you were eligible. You were advised that we cannot issue a credit as the agent on the call correctly informed you of all details, as per the feedback you acknowledged understanding them. You mentioned you will visit the store to speak with the agent who said you could get a credit. Regards Vodacom Consumer Website Team
Best regards,