MS
Morongwa S
1 reviews | Active since Apr 2021
10 Apr 2021, 15:56
Lydia(manager) is a star
I have just upgraded my contract and my SIM card wouldn’t let me use airtime.I was struggling with this for the past 48hrs talking to different agents who were very clueless.I finally got to Ester,who nearly gave me the same service as the previous advisors but her manager Lydia,made sure I forget all the horrible experience. Thank you Lydia for your exceptional customer service and not only being a manager but having a human element. Thank you for resolving my issue
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Vodacom's replyOfficial
11 Apr 2021, 10:46Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply11 Apr 2021, 10:46
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team