JK
Javed K
1 reviews | Active since Apr 2019
25 Oct 2023, 21:46
*****ly Debiting
They are Debiting my account monthly after me informing that I do not have any contract taken out with Vodacom. I have called the call center and they have asked me to mail a certain email address who have given me a task which I have no time to do. The amounts keep getting larger and Standard Bank being my bank says that they cannot do anything about it. This is really frustrating, how can they not do anything about this? It is really pathetic, no one seems to care.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Oct 2023, 07:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2023, 07:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2023, 15:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our call, we've provided all relevant information and what is required in order to get this matter resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our call, we've provided all relevant information and what is required in order to get this matter resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2023, 15:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our call, we've provided all relevant information and what is required in order to get this matter resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our call, we've provided all relevant information and what is required in order to get this matter resolved.
Regards
Vodacom Consumer Website Team
Best regards,