********ly cancelling my cellphone number

This is a continuation from my complaint submitted previously in December 2023. Vodacom collected the phones after wrongfully billing me R875 whereas I was told it would cost R599.

The matter was NOT resolved and until today, Vodacom has refused to provide me with the recorded call from RewardsCo employee Mr Naidoo. This man has caused endless problems due to his un ethical ways and blatant lies he told to sell the upgrade. I was told they will investigate and provide feedback withing 2-3 days. It's a month and a half later!

Long story short, they collected the phones but un lawfully cancelled my contract number (that I've been using for almost 10 years), instead of just reverting my contract back to the R202 plan it was on before the upgrade was done.

I am honestly at my whits end because I have spoken to 50-60 consultants since 12 December 2023. I've spoken to the legal department, social media department, customer care, after sales and upgrades and many more.

I've written numerous emails and not 1 person has gotten back to me.

I also want to place it on regard that Dean (in the social media department) called me 3 weeks ago and his words were: Why did I even answer the phone from Vodacom as I should know better than to buy things or do the upgrade from telemarketers. He even said that its sales, so anything is possible and this kind thing happens in call centers. But he will investigate and revert back. Still waiting. This is his own brand he is taking about negatively!!

ALL I WANT: is for Vodacom to revert my original number back to the R202 contract and cancel the prepaid number!!

Why is this simple request so hard. Everything is escalated to a million departments and no one does the work.

Absolutely disgusting!!!!