Luthando the ****mer

Vodacom, your sales agents are misleading and dishonest. This is now the second time that I’ve been ****med during an upgrade period.

This morning, I received a call from one of your agents, Luthando, who offered me an upgrade. I was excited and ready—he explained the contract details, took my delivery address, and shared the T&Cs. Only at the end of the call did he casually mention that I would need to pay off my remaining 3 months upfront in addition to the new contract. Once I calculated the cost, I realised I couldn’t afford both payments simultaneously.

I clearly and firmly told him NOT to proceed and explained that I would rather wait for my current contract to end. I even pleaded with him not to upgrade my line, reminding him that a Vodacom agent did the same thing 2 years ago—upgraded my contract without my consent.

Shortly after the call, I received an SMS saying my line had been upgraded. Unacceptable.

I immediately phoned the number he used to contact me and spoke to Claudia, who promised to cancel the upgrade and send me a notification confirming this. Two hours later and I’ve still received nothing.

At this point: 1. I need Vodacom to urgently call me and confirm that my contract has not been upgraded. 2. I need Luthando to personally call me and apologise for proceeding against my clear instructions. 3. I need proof in writing that my line remains on my current contract and has not been changed.

After being a loyal customer, I now have serious trust issues with Vodacom. Please investigate this matter and resolve it urgently.