Lunch is more important than customers

<p>I have registered online for a new device as I have several contracts with vodacom, I have opted for the next day delivery service as I needed the device asap for work purposes. I have then all registered chosen my device and all done, after that a consultant phoned me asked for my ID number and then said that she can see I have app**** for a new device but she is first going on lunch and will then phone me back later.</p> <p> </p> <p>She then phoned me back and said that I should hold because the system is loading the security questions, I then stayed on the line, after a couple of minutes she then said to me that I should repeat all my details once again ID number etc, I then did. She then said okay my application is approved but confirmation department will phone me and confirm the order. They then did a couple of hours later, the lady that phoned me then asked my questions that was not related to my information, I have answered them. She then said you failed the questions and asked me questions again and said I have failed again but she will send my details to another department to confirm my order and details. I have then waited,nobdy phoned. After that I have phoned the department on new contracts and they said that they will email the confirmations department asap and tell them to phone me urgently. The never to less say, nerver did.</p> <p> </p> <p>I have 3 contracts with Vodacom and really feel that they are not putting their customers first, I haa several complaints with vodacom that I have also lodged before.</p> <p> </p> <p>It is Friday now and they are not working over weekends, so my query will only be resolved next week, after I have opted for the next day delivery option.</p> <p> </p> <p>Please sort out this issue asap.</p> <p> </p> <p>Regards</p> <p> </p> <p>Dewaldt Steyn</p>