AV
Annette V

1 reviews | Active since Aug 2018

08 Aug 2018, 15:19

LUDICROUS DATA CHARGES WITHOUT MY CONSENT.

Received a notification from Vodacom After R15000 data has been used without considering the fact that I have not approved this cost or usage. This data was used in Background Apps and was added to my bill without my consent and without my permission . This is unfair practise and *******. Surely that is why ICASA implemented regulations on the 30th of May to avoid this exploitation by Cell phone providers.

0
Replies (3)
Vodacom
Vodacom's reply08 Aug 2018, 20:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Aug 2018, 11:01
Official

Good Day

Kindly note that your query is currently being addressed by the relevant department who will be contacting you with further feedback.

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Aug 2018, 11:02
Official

Good Day

Kindly note that your query is currently being addressed by the relevant department who will be contacting you with further feedback.

Regards

Vodacom Consumer Website Team