LUCK OF INEREST TO THEIR CUSTOMERS

This is my third review in just over a week. I have been having endless issues with the service from Vodacom. STRUGGLING with internet connection using their JUNK Alcatel Router,(now on the third one in 10 months). I have spent hours on the phone speaking to several consultants complaining about the situation, tickets are issued and within 24 hours the tickets have been closed with nothing having been done to sort out the problem. It is becoming a nightmare dealing with this company. Even to cancel one’s contract early, (paying for an unusable router) they want to charge you in full for the outstanding time still on one’s contract. Absolute day light *******. You can not even get to speak to any one in management to discuss the seriousness of the problem. I have spent about 10 hours in the past week on the phone trying to get some sense from verious consultants and all the is happening is I have to keep repeating myself like a stuck record. I have had enough. I want to cancel my contract with them, they can have the ******* router back, and I will only pay for the amount due on my account, I refuse to pay their full cancelation fee's for services not rendered