LTE Wirless Modem been down for 60 hours

My Vodacom LTE Wireless modem has been down since early Saturday morning. I have logged 2 calls ref numbers Vodacom LTE down whole day ref *** - can't see a problem and *** Nelly - Network down will be restored in 24 hours - it is now 36 hours. I am a small business, you are destroying me.