LTE VERY BAD

It is with immeasurable displeasure and frustration that I am addressing this mail to you in the misplaced optimism that someone actually can attend to our problem and fix the problem for good. We have installed a LTE Router at home (for the purpose of assisting us during this Covid time to be able to work from home and for our children to continue with their studies). The first couple of months, everything seems to be working fine. For the last week or so, we have limited or no internet connection. We have contacted the support line to absolutely no avail. When you actually get through to this number, it is more important for Vodacom to annoy you with your billing details more than being of any assistance with the problem. You call the customer are line 082111, to no surprise this is no longer in use. When you call 082135 the system makes sure that you as customer is fully aware of your outstanding balance and by which date you are liable for making this payment, but NO CARE FOR CUSTOMERS WHAT SO EVER. I am sincerely concerned about the actual capability of Vodacom to be considered as a service provider and at this point, we have no trust in your ability to actually attend to this problem. OUR DETAILS Mac No : ******X Sim No : 0****** If it is not too much trouble to rectify this problem, it would be highly appreciated. PS : I promise to do my best to pay my account on time, as we have been doing for the last 20 plus years