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Andries P
1 reviews | Active since Mar 2014
09 Aug 2021, 10:45
LTE to FIBRE
Dissapointed in Vodacom. Lived in a area where the only internet option was LTE. NO Fibre or ADSL. So i took a 400gb LTE contract from vodacom. Now im moving to an area where vodacom fibre is available but they dont want to migrate my contract to LTE. They are willing to give temporary LTE for new fibre client until installation is done but they are not willing to migrate my existing LTE to Fibre. WHY NOT... vodacom wont loose my business. Now i have to wait another 2 years before i can take Fibre... If that have to happen i will slowly move all 6 my contracts over to anoter network provider that wont charge me 75% cancellation fee
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Vodacom's replyOfficial
09 Aug 2021, 11:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Aug 2021, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andries P's updateReviewer Update
10 Aug 2021, 06:33I was advised exactly what im complaining about. Thanks for nothing
AP
Andries P's update10 Aug 2021, 06:33
Reviewer Update
I was advised exactly what im complaining about. Thanks for nothing