LTE Packages Does not Work - Poor Connectivity or no Connectivity.

I have an LTE package with Vodacom that has given me endless issues and i have called Vodacom numerous times with no joy. The LTE packages works sometimes and when it's down Vodacom does not inform their customers but rather looks for faults in my modem which is clearly not the problem. WIFI was down almost the entire day on the 18th and i made several calls and to date no one has called me back. I was advised that the matter was being escalated. Ref number *** however when i called back for a follow up i spoke to Luzuko who refused to give me his name and surname and insisted that he needs to ask me security questions despite me telling him that i have a ref number and i am doing a follow up. I spoke to his manager Bongani Thanda who listened to the problem but could not provide any information and neither has he called me back to advise if there was any progress. Today the LTE is not working again and i am having to use Mobile Data despite having a debit order go off my account for an LTE service. Each time i call customer care i am transferred to different departments and each person gives me different reasons. One of your call centre agents did advise me That Vodacom is having an issue with LTE packages but why am i not notified so that i can choose to stay on or end the contract. I would also like to know why the call center staff are unable to provide their full names as this is the information that they request from the customer. Do we as customers not have a right to know who we are speaking to? Vodacom please provide the support or inform me if need to cancel my contract ASAP.