DZ
Deon Z
1 reviews | Active since Aug 2015
04 May 2023, 16:43
Lte not functioning same as Vodacom Call centre
Absolutely useless service, Cannot make my Lte router work for 3 months. And yet Vodacom would still request an early termination fee because they cannot provide a service as per contract. If you want to meet incompetency phone 135
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 May 2023, 07:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 May 2023, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 May 2023, 11:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with the relevent team on the 04-05-2023 and you were advised correctly. For any faulty device, you would need to visit your nearest Vodacare store for further assistance and feedback.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply09 May 2023, 11:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with the relevent team on the 04-05-2023 and you were advised correctly. For any faulty device, you would need to visit your nearest Vodacare store for further assistance and feedback.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,