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Amo D
1 reviews | Active since Jun 2020
16 Jan 2023, 20:49
LTE network issue
I have purchased an Uncapped LTE data deal that was working perfectly fine for almost 2 months, however now I do not get any wifi network service out of it. A 10mb line runs a speed test of 0.7 upload and download. This is completely unacceptable as I'm using it for work, school and streaming purposes. I logged a call on 29 Dec to the IT dept and have been contacting every 2 days to get feedback. It is more than 2 weeks, and I still do not have an answer nor is my problem resolved. Customer care states it is an IT issue and I must wait for feedback. Debit order is running soon, and I'll be paying for a service I did not receive as agreed upon. There is no outage on LTE in my area so it cannot be used as an excuse. Network sync does not help. I need assistance or I'll be canceling all my Vodacom contracts and take it elsewhere where I'll receive the service I'm paying for.
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Replies (2)
Vodacom's replyOfficial
17 Jan 2023, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2023, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jan 2023, 16:15Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Based on the feedback provide, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Based on the feedback provide, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2023, 16:15
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Based on the feedback provide, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Based on the feedback provide, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,