1 reviews | Active since May 2011
LTE money making scheme
I have 2 complaints with Vodacom:<br> 1. I have a 5gig + 5gig nightsurfer LTE sim in a router for R250/pm. When my data is finished the internet stops. When i checked my billing i saw that i was being charged R1500 for Dec and R1900 for Jan. When i queried this i was told that i used out of bundle rates at R2/meg. Not sure how, as when i run out they cut me. I was then asked it i want a cap on the data when finished which i agreed to. The lady explained that even if there is a cap on the out of data cost it will still not cut off unless i end the session and open it again by closing the browser and opening it again. She then said dont i get the sms to say my data is nearly finished and i explained the LTE sim is in a router and cannot receive smses!!!<br> <br> 2. I ran out of data and used the app to reload 10gig, the app said the transaction failed and i tried again and it said the same thing. I looked at the website a week later and saw i had 20gig loaded. I called the call centre 3 times in the last month and logged a query on the website trying to cancel 10gig to no avail. I have given up...!<br> <br> So if you want monthly surprises and poor service.... give them a try.<br> <br> <br>
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
