LTE modem is slow and does not work properly.

<p>In February, a lady from vodacom sales called me to sell the LTE modem with 5gig data during the day and 5gig at night. I placed the order, went through the whole process and in the end she said that the order is placed and I can expect delivery. 3 weeks later, vodacom tells me that the order was never placed and they can't find the lady because the sales is outsourced.</p> <p>I then had to inconvenience myself by going to a vodastore to take out the contract and ended up paying more for the deal because it was a new month. I then requested a LTE modem and thus paid extra for that as well.</p> <p>Now the LTE modem is completely slow, I can not even upgrade a software or download anything. my 3g sim card is even faster. What a waste of time and money.</p> <p>I then called vodacom on the 29th May to report this, the customer centre team leader, Sphephelo Mghga told me that I have to wait up to 7 days for a technician to call me to check the modem or go to a vodastore to repairs.</p> <p>This is unacceptable, I will not wait 7 days for someone to get back to me because I need to use the modem. I am not paying vodacom every month for nothing!!!!!!!!</p> <p>I have already been through so much inconvenience to get this modem and now its not working properly. Also, I refuse to hand it in for repairs as its supposed to be a brand new LTE modem.</p> <p>I thus want vodacom to take their pathetic modem back and cancel my contract and then everyone can move on. I am the customer yet I have been through so much inconvenience plus I am paying for a product that is not working!!!!!</p> <p>Vodacom being such a big company should really learn to provide better service!!!</p>