1 reviews | Active since Feb 2017

28 Feb 2017, 17:03

LTE ****le

Item: Vodacom
Rating: 1
Author: David M

On Friday 24 February 2017 I purchased an LTE ****le for my laptop from the Mobilities Vodacom Sunrige Park Port Elizabeth branch ********** ********** It took until Sunday for the RICA to be activated so when it was I used the Vodacom Apps to purchase data and all that did was charge me and not give me any data. I then tried again from my bank and that seemed to work ok. So I start using the connection only to find it seemed very slow for LTE. I then did a speed test using http://testmy.net/results with the following results. Download Speed - 2.4 Mpbs Upload Speed - 40Kbps As I found this unacceptable I contacted the Vodacom Help line using the email option so I could give them the screen shots of said results. They in turn asked for a contact number that I provided and they phoned me back. Before they phoned me back I purchased a further 1GB data as my previous data was used up trying to do speed test and mostly having them time out. After having a brief conversation, they told me as it was within the 7 days I needed to take the ****le back and I would get a refund, they also email this information to me. Today I take time off go back to the Vodacom store with all the email between myself and the help desk and I get the answer that they cannot give me a refund. Apparently we now need to send the ****le in to be tested. So as I explained to them as I am running a business what am I supposed to use while this is done! Besides that even if it was tested ok at the technical branch I would still sit with it not working at my office as we would be in different location. So we went back and forth with them trying everything to get out of the situation, so in the end I had just had enough and walked out leaving the ****le and sim card with them. So it seems I have learned a very expensive lesson by doing business with Vodacom as I now have paid for something that even if I did still have it was totally useless to what I needed for business.

Helpful (0)

Replies (7)

Vodacom's replyOfficial

01 Mar 2017, 07:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Mar 2017, 07:15

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

David M's updateReviewer Update

05 Mar 2017, 18:19

Well we had another story exactly like my one in the local newspaper this weekend and as I am still without service it would seem that the newspaper is about the only way to now resolve this issue.

It seesm that once this persons issue was published in the newspaper Vodacom actaully took some action and gave a full refund.

David M's update05 Mar 2017, 18:19

Reviewer Update

Well we had another story exactly like my one in the local newspaper this weekend and as I am still without service it would seem that the newspaper is about the only way to now resolve this issue.

It seesm that once this persons issue was published in the newspaper Vodacom actaully took some action and gave a full refund.

Vodacom's replyOfficial

09 Mar 2017, 09:34

The reported instance has been reviewed and addressed as escalated to the relevant support.

Per correspondence and feedback received.

Warmest regards

Nathan

Best regards,

Vodacom's reply09 Mar 2017, 09:34

Official

The reported instance has been reviewed and addressed as escalated to the relevant support.

Per correspondence and feedback received.

Warmest regards

Nathan

Best regards,

David M's updateReviewer Update

09 Mar 2017, 10:12

Tomorrow it will be two weeks that I purchased this product and have not been able to use it. As I am running a business I ended up having to go out and purchase one from your competitive. It always does amaze me that big business is able to sell products openly that don’t do what they supposed to and then all you get is the run-around and seen as the bad guy if you dare to complain about it.

If Vodacom really feels that they need my cash that badly that they feel this is all ok then it might just be better to call it a day and just accept the fact that I have been taken for R1000.

David M's update09 Mar 2017, 10:12

Reviewer Update

If Vodacom really feels that they need my cash that badly that they feel this is all ok then it might just be better to call it a day and just accept the fact that I have been taken for R1000.

David M's updateReviewer Update

16 Mar 2017, 15:57

it has now been 3 weeks since this product was purchased and all I get are we investigating it, someone will contact you well so far nothing at all has happened.

This is really just shocking that customers are treated in this manner and everyone involved in it feel ok with it.

David M's update16 Mar 2017, 15:57

Reviewer Update

it has now been 3 weeks since this product was purchased and all I get are we investigating it, someone will contact you well so far nothing at all has happened.

This is really just shocking that customers are treated in this manner and everyone involved in it feel ok with it.

David M's updateReviewer Update

20 Mar 2017, 10:14

Fault ***~Z3BJ

Day: 24

Service: Still no service!

Communicated with

Help Desk - **********

Store where purchased - **********

hellopeter.com - https://www.hellopeter.com/vodacom/reviews/lte-le- **********

mybroadband - https://mybroadband.co.za/vb/showthread.php/877438-Vodacom-LTE-Complaint/page2

Facebook - https://www.facebook.com/Vodacom/

David M's update20 Mar 2017, 10:14

Reviewer Update

Fault ***~Z3BJ

Day: 24

Service: Still no service!

Communicated with

Help Desk - **********

Store where purchased - **********

hellopeter.com - https://www.hellopeter.com/vodacom/reviews/lte-le- **********

mybroadband - https://mybroadband.co.za/vb/showthread.php/877438-Vodacom-LTE-Complaint/page2

Facebook - https://www.facebook.com/Vodacom/

David M's updateReviewer Update

30 Mar 2017, 15:31

Well tomorrow it will be 5 weeks since I purchased this item from Vodacom. So they finally admitted that the product does not work and gave me a refund on the USB LTE device but flatly refuse to give me a refund on the data that I purchased and could not use because for one they had the device all the time.

So normally when a company gives you bad service they go out of their way to make it right and in most cases even give you something back for the trouble you have had.

Not Vodacom they still make you pay for it and then tell you we sorry that you feel you should get your money back for the data you could not use. Sort of like I am being unreasonable to actually expect to not have to at least pay something for bothering them with this all.

MY .... how did we digress to such an extent in South Africa were bad service like this is just an acceptable factor we are expected to live with?

I am now so glad that I never purchased my phones for my business that same day.

David M's update30 Mar 2017, 15:31

Reviewer Update

So normally when a company gives you bad service they go out of their way to make it right and in most cases even give you something back for the trouble you have had.

MY .... how did we digress to such an extent in South Africa were bad service like this is just an acceptable factor we are expected to live with?

I am now so glad that I never purchased my phones for my business that same day.