1 reviews | Active since Jun 2022
LTE HOME INTERNET
I have signed up for a 36 month lte home internet contract in November 2021, the initial debit order went through thereafter no debits, I have been calling the call center every 2 months to authorize the debits for the outstanding amount and to reactivate the debit order. The call center agent acknowledged that there was a problem on the Vodacom system, a day or 2 after I have my debit order details updated, the system refreshes and removes all the information. I have also sent email and requested from the call center agents to send me the banking details and account reference to make manual payments should the problem persist, this was not done. my account is in good standing but the legal department has deleted my number. i have been calling daily to reactivate my line but no joy. the call center staff are not helpful ,they wont let me speak to the supervisors, I am told that the supervisor will contact me and no one calls back. I now have to buy prepaid data from the opposition company. Truly disappointing service.
My service has been restored thank you. This was only part of what needed to be done. There is still very poor communication, I have never received any calls or emails from Vodacom communicating what is being done and the progress, this needs work. I need confirmation that the debit order issue on the vodacom system has been corrected and that I no longer need to call in to have debits done. The banking details and reference provided to do manual payments is rejected. There is a problem with the reference provided.
My service has been restored thank you. This was only part of what needed to be done. There is still very poor communication, I have never received any calls or emails from Vodacom communicating what is being done and the progress, this needs work. I need confirmation that the debit order issue on the vodacom system has been corrected and that I no longer need to call in to have debits done. The banking details and reference provided to do manual payments is rejected. There is a problem with the reference provided.