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Since my last review here on the 7th June 2022, My line was reactivated and my banking details resubmitted, on the 8th June 2022, with promises that the line and banking details will be monitored and i will be called if they experience any problems. The manual payment details received from subscriber collections was a digit short. All the call center agents i spoke with and who i gave the reference number to said it was the correct number. My line has since been disconnected on Sunday the 12th June. I called nd got it reactivated on the 13th June. it has been disconnected again yesterday 14th June 2022. If there is a problem with the account and the technicians aren't able to resolve it, a new account should be setup. if it s a problem with the sim. a new sim should be sent to replace it. Extremely frustrated

he call center agent acknowledged that there was a problem on the Vodacom system, a day or 2 after I have my debit order details updated, the system refreshes and removes all the information. I have also sent email and requested from the call center agents to send me the banking details and account reference to make manual payments should the problem persist, this was not done. my account is in good standing but the legal department has deleted my number. i have been calling daily to reactivate my line but no joy. the call center staff are not helpful ,they wont let me speak to the supervisors, I am told that the supervisor will contact me and no one calls back. I now have to buy prepaid data from the opposition company. Truly disappointing service.