BS
Brian S
1 reviews | Active since Dec 2014
20 Jul 2017, 12:46
LTE Coverage non-existant
<p>Vodacom coverage map shows 100% LTE coverage for Port Elizabeth. I have an LTE phone and LTE sim and I never get LTE speed in PE. The best I get is 3G H+. Their coverage map is a **** to attract customers, but there is no delivery on their promise.</p>
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Jul 2017, 13:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jul 2017, 13:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
BS
Brian S's updateReviewer Update
21 Jul 2017, 12:55I have visited a Vodacom Branch near where I live and the consultant agrees that she never gets LTE in PE either except for a second or two as she passes through 5 Ways Intersection in Cape Road.
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Brian S's update21 Jul 2017, 12:55
Reviewer Update
I have visited a Vodacom Branch near where I live and the consultant agrees that she never gets LTE in PE either except for a second or two as she passes through 5 Ways Intersection in Cape Road.
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Brian S's updateReviewer Update
24 Jul 2017, 10:40This issue is resolved but I had to resolve it myself because none of you consultants asked me the vital question: "Have you activated LTE on your phone?" It took me a number of web searched to find the page on the Vodacom site which explains how to get LTE and the critical step that all the consultants ignored was Activate The Service On Your Phone!! After a long and frustrating call to the care centre I got a consultant who has activated LTE on my phone.
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Brian S's update24 Jul 2017, 10:40
Reviewer Update
This issue is resolved but I had to resolve it myself because none of you consultants asked me the vital question: "Have you activated LTE on your phone?" It took me a number of web searched to find the page on the Vodacom site which explains how to get LTE and the critical step that all the consultants ignored was Activate The Service On Your Phone!! After a long and frustrating call to the care centre I got a consultant who has activated LTE on my phone.
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Brian S's updateReviewer Update
11 Jun 2018, 12:00Wow, it took 11 months for the consultant to call me back.
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Brian S's update11 Jun 2018, 12:00
Reviewer Update
Wow, it took 11 months for the consultant to call me back.