FR
Frederick R
1 reviews | Active since Apr 2016
09 Jul 2020, 11:02
LTE Business Internet Wi-Fi Connection
I reported my LTE Business Internet went down at 10h30 on Monday 6 July 2020 (Service request SR***). Yesterday I was sent an email the the issue was closed yet my wi-fi is still not working. Over the past days I have made 12 telephone calls to the Vodacom Customer Care Centre with no luck! I was promised time and time again by the Call Centre personnel that will update me to no avail. I am working from home, what must I do?
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Vodacom's replyOfficial
09 Jul 2020, 11:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2020, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team