Loyalty means nothing with these big conglomerates.

I got my mobile phone on contract with Vodacom and it’s insured by them, I pay for the handset every month. It recently got ****** and I’ve since tried to claim from them but I was told my number is insured to a different handset which I didnt know about and Vodacom can’t even explain the error they refuses to process my claim instead they keep giving me different excuses every time that I ask about it. My monthly invoice clearly states otherwise. Even the stores refuse to assist with the matter. Worst service I’ve ever received and after years of being a loyal customer!