Loyalty means nothing

I am so disappointed in Vodacom. I have been a customer for over 10 years and the service I received of late was the absolute worst! I upgraded two of my lines online on Sunday, only to be told on Monday when I called in that there is a backlog. I called again on Tuesday when my order was finally confirmed that it has been processed only to be told it will take to 3 to 5 business days? My second line didn't have stock of the phone apparently even though online indicated there was stock and I still received an email stating the order is confirmed. I had to phone in to get this information and I had to request a swop. No one from Vodacom bothered to phone me. Yet, you call to harass me to upgrade my line and when I do this is the service I get. I am beyond upset actually and have no idea when either my phones will arrive to ensure that I am home on that day.