Loyalty isn’t rewarded

Item: Vodacom
Rating: 2
Author: Juanita A

Good day. I know I may sound like every other South African out there but when am I going to be rewarded for loyalty. I have been with Vodacom for over 10 years and my bill is always more than my monthly subscription: I have taken the nonsense of data disappearing all these years as well: I want to upgrade to another package and phone but I am always told that my date of upgrading is 25 Aug. Why can’t it be brought forward? It’s not like Vodacom is going to lose? But you will definitely lose me as a customer if you don’t start compromising.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

17 Feb 2018, 06:39

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply17 Feb 2018, 06:39

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Juanita A's updateReviewer Update

21 Feb 2018, 22:40

These automated responses mean nothing. So when is your consultant going to call me? No call in 4 Days.

Juanita A's update21 Feb 2018, 22:40

Reviewer Update

These automated responses mean nothing. So when is your consultant going to call me? No call in 4 Days.

Vodacom's replyOfficial

28 Mar 2018, 17:14

Good day

I unfortunately cannot change the upgrade process but I can at least load a small data bundle to show our appreciation for being our valued client.

Have a great day.

Regards

Moddy

Vodacom's reply28 Mar 2018, 17:14