AC
A C
1 reviews | Active since Jul 2011
30 Oct 2020, 17:44
Loyalty?
I have been with Vodacom since 1995. Suddenly with the last upgrade I had to start paying for itemised billing, which was always a free item on my contract. Try as I might they are not interested in what I am saying in this regard. Luckily the contract expires in the next month or so, so I can show them the loyalty they have shown me. Cheers guys!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Oct 2020, 12:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Oct 2020, 12:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AC
A C's updateReviewer Update
02 Nov 2020, 12:37It's all automated, so do not bother complaining. Luckily I can cancel soon!!!!
AC
A C's update02 Nov 2020, 12:37
Reviewer Update
It's all automated, so do not bother complaining. Luckily I can cancel soon!!!!
AC
A C's updateReviewer Update
02 Nov 2020, 14:44Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that any free VAS services need to be offered or activated upon activation of a new line or an upgrade.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that any free VAS services need to be offered or activated upon activation of a new line or an upgrade.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
AC
A C's update02 Nov 2020, 14:44
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that any free VAS services need to be offered or activated upon activation of a new line or an upgrade.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that any free VAS services need to be offered or activated upon activation of a new line or an upgrade.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team