LOYAL VODACOM CUSTOMER NO MORE!

Never will I take any business to Vodacom again... I have had it with the pathetic service!

For the last 5 months Iv'e been trying to switch a cellphone account from a personal account to a business account. When we first opened this account, we were told to open it in a personal name and as soon as we have 3 months bank statements, we can switch it over to the the business name.

Since 5 months ago, this has gone completely wrong. Every month the debit order would still go down from the personal account and every month I complained and I had to resend the most recent 3 months bank statements. I also had to do an EFT to Vodacom every time this happened, as the personal account had no money in it. ALSO, as soon as the account would have money in it, this debit order would go down AGAIN, even though I have already done an EFT to Vodacom.

Then FINALLY, last month, it went down from the business account. Hooray, I thought...

BUT IT STILL WENT DOWN FROM THE PERSONAL ACCOUNT AS WELL!

Again I complained. Vodacom now owed us R1020.66 and we were told that our account will be credited with this amount in September. After another tedious process, I thought well surely this has got to be sorted now...

Wishful thinking... In September, R1020.66 WENT DOWN from the personal account in stead of the business account being credited! How does this even happen??? Vodacom now owes us R2041.32.

I honestly don`t even know what to say anymore, but this is completely unacceptable!!! I told them that I DEMAND for this account to be closed ASAP. Now, I'm very impatiently waiting on their response.