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GS
Gert S

1 reviews | Active since Jan 2018

04 May 2020, 15:11

Loyal Vodacom Custome needs HELP!!!

This is most probably the worst customer service I have experienced ever. After numerous calls and attempts to get my accounts sorted I am stil where I was 6 months ago. The only answer I get is " sir...you signed the contract". After basically begging to get some of my contracts to be cancelled (after it was due for an update) I am stil paying for these, worst part is that I am now paying almost three times more than what I used to pay. As I am writing this, I am on the line with the call centre 082135...and all I hear...I will have to look into it...Vodacom is "*****ing" my money and no one seems to care about it...can someone please give me some advise on how to get my mone back and get these contracts cancelled ...being a loyal customer for more than 20yrs should count for something...

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Replies (3)
GS
Gert S's update04 May 2020, 15:52
Reviewer Update
Just got off the phone (after 2hrs 1m in 20secs) with the Vodacom customer care centre (082135) without any luck whatsoever...not even the superviser (Phillip) I spoke to could assist. The answer I got was " you should go back to the store where you signed the contract"...how do I prevent them from taking more of my money and pay back what they have already taken...surely I am not the only customer with this issue...are there any other platforms to highlight this complaint...can I take legal steps...do I have to open a case at my local police station...any advise please
Vodacom
Vodacom's reply05 May 2020, 08:41
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GS
Gert S's update06 May 2020, 09:32
Reviewer Update
So...I just got a call from Vodacom and just like all the other calls all I get is...I hear what you say sir...it is sad that big companies like these get away with "*****ing" money from customers the way they do...it's easy to say "you signed the contract"...yes I signed the contract...however I signed the contract based on the guidance and recommendations from the Vodacom consultant / representative....shouldn't he/she then be held accountable...