Loyal customers mean nothing.

On my *** number, on the Vodacom app and as per the sms sent to me, it says my upgrade date is 01/03/2023, yet when I phone your online upgrade department, they say my upgrade is only on 01/04/2023 and they cannot assist me.

It even says I am eligible for an upgrade when trying to do it online, but it says that I can only try to upgrade again after 60 days as on Saturday I tried to see if an early upgrade would be allowed and my internet dropped. When the screen refreshed, I did not see that my selection changed from upgrade to new contract and that was obviously declined.

I tried to get assistance from your Facebook team, which also did not happen.

I am super disappointed in the lack of assistance from Vodacom after I was told on Saturday that I have the highest customer rating which one can get as a Vodacom customer. Maybe it is time that I start to cancel all the contracts that I have with Vodacom as clearly loyalty means nothing.