tH
thea H
1 reviews | Active since Dec 2016
24 Aug 2021, 12:57
loyal customers does not matter
vodacom really loves taking their loyal customers for granted... i have a 200g sim only plan... i was retrenched and required to migrate to a lower package.... the sales person tells me i can migrate to a 5gb package but the penalty is r1600 and the monthly cost is r237 where new customers can get the same 5gb for r99...when my contracts ends i will never go back to Vodacom again
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Vodacom's replyOfficial
24 Aug 2021, 15:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team provided you with the migration information as well as cost involved. Regrettably, the information provided will remain the same, as there are cost involved to downgrade your contract.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team provided you with the migration information as well as cost involved. Regrettably, the information provided will remain the same, as there are cost involved to downgrade your contract.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Aug 2021, 15:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team provided you with the migration information as well as cost involved. Regrettably, the information provided will remain the same, as there are cost involved to downgrade your contract.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team provided you with the migration information as well as cost involved. Regrettably, the information provided will remain the same, as there are cost involved to downgrade your contract.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,