NS
Nigel S

1 reviews | Active since Dec 2018

01 Jun 2024, 09:20

LOYAL CUSTOMERS BEWARE

On the 27th of May I purchased 2.2gigs of data for my daughter's prepaid number paid with bank card got a message as usual your purchase was successful you will be notified via sms when your bundle is ready to use its 5 days later an my daughter is still waiting I phoned vodacom there response no sir you must phone the bank did that no sir the R105 went off your account you must phone VODACOM then i emailed Bongani Thanda a supervisor of a consultant i spoke to at vodacom she requires proof of payment after i sent a the proof vodacom sent me that my purchase was successful an I am a LOYAL CUSTOMER of vodacom for more than 20years to be ****** of 2.2gigs R105 later sad

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Replies (2)
Vodacom
Vodacom's reply03 Jun 2024, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Jun 2024, 16:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have been in contact with Bongani Thanda and he confirmed that he still in communication with you via email and has requested you forward him a copy of your bank statement so we can assist you further.  Regards, Consumer Website Team

Best regards,