1 reviews | Active since Sept 2016
Loyal customers are punished
I am being punished for being a loyal Vodacom customer! I saw a deal in the 4U September magazine, A Huawei P20 plus a T3 10" Tablet. As I am due to upgrade (a significant upgrade from a Top Up 200 to a Smart M+) I was thrilled at the prospect of getting both for R899 p/m. Only to be told that that was available only to NEW accounts. NOT Upgrades. But that the P20 only on an M+ package could be mine for just under R1000. So I'm being punished for wanting to stay with Vodacom. Oh, and the best of it is that, apparently, customers are supposed to know that the offer is only for new numbers because it includes the wording "free SIM and connection fee." Call me stupid but there is no connection there to upgrades... because you usually have to pay a token amount to upgrade anyway. I am intensely disappointed in Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
