SH
Sean H

1 reviews | Active since Mar 2009

28 Feb 2015, 12:34

Loyal customer treated like dirt

I'd consider myself a high value Vodacom customer, I have a contract account with a high credit limit and I always get the newest upgrade. I have an unblemished credit record in general.<br> <br> Since opening my account I have never been treated with the level of distrust I faced today. I went in to get a R 29 a month data SIM for my iPad. I took my ID and proof of address. We filled in the forms and then waited for the credit check, a pure formality. I KNOW my record is clear. <br> <br> Answer came back: declined, need 3 months bank statements. <br> <br> So Vodacom don't trust me with R 29 a month, but do trust me with a R 800 monthly bill from time to time? With expensive smartphones?<br> <br> Vodacom can go jump in a lake. If they don't want my business, that's fine by me. I'll find someone who does, and then I'll migrate all my Vodacom accounts to them.<br> <br> I think I'll move all my company's Vodacom contacts too.<br> <br> That's what you get for treating loyalty like dirt. I used to recommend Vodacom because I was so impressed with their service compared to MTN. No more. Quite the reverse from now on.

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2015, 12:17
Official
Hello shederma,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team