Loyal customer/ Poor service

<p>Im an existing vodacom client for nearly 10 years, iv never defaulted on payments before and i believe that vodacom is the best network. But my recent experience with vodacom is utterly appalling. i have 2 active contracts with vodacom and recently i app**** for the 3rd one which was approved. i app**** online for the iphone 6s , which was suppose to have been delivered to my work. The 1st time round they messed up the order - the confirmations department failed to notify that i did call to confirm my address details and then the order was cancelled because of miscommunication. i had to then go through the process applying again. The 2nd time i app**** i called RAM to ask how far my order is they told me the next day it would be delivered to me. The next day i called and RAM advised that the device is being transferred back to Pretoria without any contact being made to myself. Now vodacom is telling me i need to wait another few days and then apply again ???? i feel like i should be taking a contract out with another service provider i dont think i want to re-new my other contract aswell in Dec </p>