1 reviews | Active since Jun 2017
Loyal customer of years must pay double for data than a new customer/new contract
<p>I'm so disgusted with Vodacom and they showed that even being a loyal customer for many years doesn't mean anything! All I want was to migrate my 5gb contract for which I'm paying R199 pm to a 20gb contract for which they advertise (not as a promotion) for R499 on their website. Vodacom says that I can migrate, but then I have to pay R999 which is double the amount!!! Strange thing is that I never before had any problems to migrate, so Vodacom, thank you for showing that long and loyal customers means **** to you!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Henry
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Henry
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ