Loyal Customer given the runaround

I have been a loyal Vodacom subscriber for the better part of ten years. <br> <br> I approached Vodacom to add an additional line for my son - on a uChoose Flexi150 deal for R169 per month with an iPhone 4s handset.<br> I have an average spend in excess of R3000 per month on an account which is current, and is always up to date. I was declined for an additional R169 per month!!! Upon querying the reason, none could be given - at which time I was told that I should re-apply, which I did, and then came the string of demands....<br> <br> I have no idea what Cell C's signal is like where I live, but I am about to find out with the free trial sim that I have just been issued. I'm sure that it will be no worse than the intermittent signal I have to suffer with from Vodacom - looks like Cell C may well be buying out a pretty lucrative account, and a loyal customer to boot!<br> <br> It's a shame that Vodacom cannot replicate the level of service that I received from Hein Adams at the Vodacom Chatz store in the Cradlestone Mall - he is a true asset to the company, and will always bend over backwards to deliver on the brands perceived promises.