Loyal Customer 16yrs later treated with no respect

<p>January 2016 contacted vodacom due to putting soft lock on childrens contract and vodacom allowing it to go over. I asked for the contracts to be cancelled as i was completely upset by this situation. I was told by staff at the branch i needed to make payment and then cancel the contracts , however i was told that thaey will contact me once they are on line. In Feb all our lines was disconnected and i waited for voadcom to get back to me. sending e-mails which i still have. Later in the year i needed to apply for a loan only to find out Vodacom had blacklisted me i went into vodacom store tyger valley same day , vodacom staff contacted customer service which asked my husband to send a e-mail with regards to the account. after contacting Hammond Pole Attorneys in which the consultant was very rude in the manner in which he spoke to me . I was dealing with the manager at Constantia Village who said after reviewing my case i was treated unfairly and would resolve it .After many many personal visits and e-mails no results. Fininally dealing with Monica who said she was taking over our case i explained we was going to lose our vehicle because of being blacklisted. After 3 months i was sent the same amount which vodacom agreed was the wrong amount .From day one i wanted to make a payment arrangement. </p> <p> </p> <p>IT IS UNACCEPTABLE THAT VODACOM TREATS THEIR CUSTOMERS IN THIS MANNER AND STILL ADVERTISE HOW CARING AND WHAT A WONDERFUL NETWORK THEY ARE . I TEND TO DISAGREE</p>