Loyal client receiving bad service

Hi I have had a bad experience with vodacom with no positive feedback for over a month now, I am always calling them back to find out how far they are with adding on specific products I have requested since 12/12/2025 to date I have no positive feedback. My SR*** number I received for my ps5 and 75 inch tv have fallen on deaf ears. I am a loyal vodacom client for more than 3 years and really experienced pre school service from a so called top service provider. To date I have still not received any positive feedback.