Loyal Client for 14 Years and Can't Wait to Leave!

I've been a Vodacom customer for 14 years now and honestly after this last month I can't wait to leave.

My current contract expires on the 2nd of December this year. I received an invoice from Vodacom for the month of September and I noted that my bill was considerably higher when compared to previous months. After investigation I noted that my "Reduced Subscription Discount Proration" was decreased from R87 to R14?! I phoned Vodacom customer care to enquire on this. I was told that even though when I signed my current contract almost 2 years ago and that the contract will only expire on the 2nd of December 2019, that the discount I received is not for the full period of time as stipulated by the contract. I was told that the discount will be reduced over the months to come and might even be completely taken away in the months leading up to December.

After then speaking to their "retention specialist" (this is also the people who do the cancellations) I was informed by the specialist that the discount is not supposed to stop now and that it should only stop when the contract expires in December. But, instead of attempting to sort out the problem he was just interested in trying to sell me another Vodacom product. It would seem that the Vodacom staff also don't really have a clue as to what is going on and why my discount which I've had for more than 20 months now is going to be taken away in the last few months.

This all means that my contract will increase with more than 10% just like that for no reason!!! I am thankful that I have not yet upgraded because this experience has showed me that Vodacom does not value me as a customer and that I should look for another service provider.