LOYAL CLIENT BAD SERVICE

<p><span style="color: #555555;">I have been a customer of vodacom ever since they came to SA (many years).</span></p> <p style="color: #555555;"> </p> <p style="color: #555555;">I have two contracts with them.</p> <p style="color: #555555;">Old one for data and a tab ending december 2016 - R75pm</p> <p style="color: #555555;">New one for a phone and airtime - R200pm. First payment was for 27th october.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">The first time with the old contract when the installment went up with 10% (increase from R69pm to R75pm without prior notice). The increased debit order did not go through. I went to go pay the monies in at the bank. I was supprised only to learn that vodacom listed me as a slow payer.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Then there was the problem with my data which was fixed a year later. God only knows - if it wasnt for hello peter the data issue would not have been resolved.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Now the second contract was a gift to my girlfriend, that is the one of R200pm. It was not until she got an injury and wanted to call me that she found out her outgoing calls were blocked.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Apparently the debit order of R75 did not go through. I received an sms from my bank to say R75 & R200 was deducted. And yes I did have money in my account. Before I forget, vodacom needs to stop putting through debit orders for different dates when the in the contract it was agreed to a specific date.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Vodacom blocked her number without any notice of payments that were behind. The debit order was for the 2nd of december and the 5th of december thay blocked her line. I have logged numerous requests to get the monies deducted, but nobody gets back to me. Its been a week and im still waiting for an agent to contact me. I arranged for a debit order to go off but no one can tell me when and if it is in order.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">And again... there is money in my account now and at the time of the debit order. I am not interested in internal procedures of logging service requests as that is what I requested 3 times.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Really, who thought you would call a professional big network and not find one competent agent. Not even a manager could assist me.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">In total my family has 11 contract lines with vodacom.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I have been a loyal customer of vodacom for nearly 20 years. My money is good enough but not my service requirements?</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Vodacom needs to get a grip or prepare to loose a lot of clients.</p>