Loyal but very unhappy customer!

Dear Vodacom,

I regret to have to complaint on Hello Peter to get an issue resolved, but it seems I have no choice and as I read the complaints it does appear that I am not the only customer with this issue.

I have been a VERY loyal Vodacom customer and have had no problems until recently wanting to upgrade my phone and was told I have been credit downgraded without carrying any knowledge if this sort. I have had not ONE phone call from Vodacom telling me that I have been underpaying my account without being informed of an increase or that I have been in arrears. I have even visited two Vodacom shops to ask is my account is in arrears and nothing has shown up on the system of your shops' system.

I don't think it at all fair nor legal for you to downgrade my credit record which will leave my credit score with a bad reputation without my knowledge nor the chance to rectify the problem. Your accounts department has sent me a statement (as it seems I have changed my official email address but this was never changed on your back end so I have not received any email statements) and I immediately paid the outstanding account in FULL.

I urge you to lift this downgrading credit score and allow me to upgrade as I would love to be able to remove this bad review from Hello Peter.

I am giving you only one star, the other star goes to Tandeka at Nicolway Vodacom who is trying to help, but with no luck at this stage.