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Xavier S

1 reviews | Active since Jul 2017

26 May 2025, 13:10

Lower than Entry level speed but paying for Mid-range package

I am on lower than an entry level package, with speeds under 35mbps but paying R889/pm

I want a full refund for all the months that I have been paying in excess of the speed that I have been receiving.

0
Replies (9)
Vodacom
Vodacom's reply26 May 2025, 15:19
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Vodacom
Vodacom's reply26 May 2025, 16:12
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

XS
Xavier S's update29 May 2025, 13:09
Reviewer Update
You just closed my SR*** without resolving the issue. I want my money refunded - I am not going to pay for a service that I am not receiving. I don't even reach speeds of 35mbps but am paying for your current 100mbps - this is not only rediculous but ******* and if not resolved by cob today then I'm escalating it to Icasa
XS
Xavier S's update02 Jun 2025, 10:50
Reviewer Update
Week 2 and only a slight improement in speed under 40Mbps way lower than the 75Mbps that I have upgraded a year ago. I still expect a full refund from the time that I have upgraded to 75Mbps.
If Vodacom is unable to provision the service/package that they are selling than ICASA should be made aware as well as other users. This experience will be shared across my social networks...
XS
Xavier S's update04 Jun 2025, 12:19
Reviewer Update
This had been a monumental waste of time going back and forth with testing and prisioning, still under 40Mbps.
Best solution move me to the R689 - 50Mbps package as I am paying more than R859 for the 100Mbps package and getting less than 50Mbps.

Refund the difference that I have been paying for a speed that I am still not receiving.

XS
Xavier S's update18 Jun 2025, 15:34
Reviewer Update
I am still awaiting my refund
XS
Xavier S's update01 Jul 2025, 09:29
Reviewer Update
I have requested a refund on 26 May 2025 at 15:19 and above were promised " Kindly note, this ma take 3-7 days for resolution. " and still I have not received my full refund. But if Vodacom is owed they are quick to send you two options on your service will be suspended. Well if my refund is not processed today then I will share this with my thousands of business followers accross social media. Regards

XS
Xavier S's update01 Jul 2025, 18:11
Reviewer Update
So are you telling me that I have been overcharged by R369 for more than 6 months and you are refunding me R170.86??? Because you never properly upgraded my plan? Where I was on a R469 PM plan but paying R859 PM. Is that what you are telling me???

XS
Xavier S's update03 Jul 2025, 12:07
Reviewer Update
Anyone reading this should be aware that Vodacom can overcharge you for a plan that you are not on for a year and only refund you R170.86 i.e R469 PM plan but charged R859 PM.
Vodacom’s reply03 Jul 2025 at 07:37Dear Xavier,
Thank you for your follow-up.
We acknowledge your frustration and understand how disappointing this experience has been.

The credit of R170.86 reflects the resolution under the finalized review and no further adjustments have been authorized.

Regards,
Vodacom Consumer Website Team