Low standard Vodacom

What a substandard low quality company. I did a insurance claim in November due to damage on my Galaxy s10. My phone is At Sandton City repair centre.. since then. No calls. .no sms .. no response.. I had to go purchase another phone. So who is to pay for that. But ofcourse you sms and call for outstanding account fees... You Vodacom has really downgraded yourself to the worst service company.