NM
Nosizwe M

1 reviews | Active since Aug 2015

22 Jun 2016, 11:25

Low quality product Phlambet Nokia Lumia 1320 & Bad customer service

<p>Your urgent attention to my compaint below is required.</p> <p>Last year around May I took out a new contract (uchose Flexi 150) with vodacom .</p> <p>In december I had to submit the phone for repairs at EastGate mall , because it was freezing they said they had to reload software which took a month to do.I received my phone in January.</p> <p>In April the screen of the phone just went blank , took it in for repairs which took a month as well.When I went to collect the phone at Greenstone Mall vodacom the back cover was broken, The store manager(Lee) said she was going to send pictures to the repaires for them to replace the back cover.It has been two weeks now with no response.</p> <p>The same phone two weeks later screen went blank again.I am just sick and tired of this .</p> <p>Within a year this phone had to be fixed 3 times.I never experienced this with any product from Vodacom before.</p> <p>I expect to be given a new phone or cancel this contract.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2016, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team